FAQ (Frequently Asked Questions)

General Questions

FAQ

Is Trial Version available?

Since using this product involves a complete setup trial version is not possible.

What will happen to my Data if I choose to discontinue?

Your data is always yours, you can export the complete Data from the system.

Is there any limitations for sending SMS and Emails

Yes, we are currently providing 1000 emails and 1000 SMS’s. You can buy more from the application once the existing quota is exhausted using the online payment gateway from within the system.

WilI my Data be safe?

The product is hosted in Cloud and your data is absolutely safe and protected.

How can I start using this product ? How long will it take to start using the application after providing all the details

You can reach out to us at info@societyerp.com or mobile no 9820652778. We will need complete information & details about your Society, its Members, and other billing-related details in order to set up the system.

I am logged into the product after registration, now what are the steps to use the system

We will be doing a complete setup and also provide you with the necessary training on how to use the product.

Will you help me migrate my data from existing software ?

We can do a complete setup for your society however past billing records cannot be imported into our system.

Will you customise or change the software according to my needs ?

The development of the product has gone through many iterations and is based on best industry practices. So most likely your requirement will already exist and if not then it will be rolled out in future updates depending upon our priorities. However, please note individual customization for single society is not possible.

Will training be provided on how to use the Product ?

The Product is straight forward in terms of usage, however, in case of any issues we can provide you with the required training. We also plan to add training material using simple steps on how to use the Product.

Once I subscribe and become your customer, Will I get future updates for the product ?

Yes, all our customers whether new or old will receive all the updates from time to time whenever it is rolled out. Any extra features added will also be available depending upon your existing plan.